Questions people actually ask

What if you spell her name wrong?

We remake it free, within 30 days, no argument and no return needed. That is our mistake and we treat it as ours.

Can I return a personalised piece?

Not for a change of mind — it has her name stitched into it and we cannot sell it to anyone else. Faulty, damaged or not as described, you get a full refund. This is why we show you a preview before you pay. Full detail on Returns & remakes.

When will it arrive?

We stitch in 3–7 days, then it ships. You see the actual arrive-by dates on the product page before you check out. See Shipping & delivery.

Will the letters crack or peel?

No. They are not printed. Each letter is cut from woven fabric and satin-stitched around every edge, so there is no film to crack. Machine wash cold, inside out — see Caring for embroidery.

Is shipping really free?

Yes, on every order, with no minimum. The price you see is the price you pay at checkout.

Do you make things that are not on the site?

Sometimes. Email support@halvorna.com and describe it. We will tell you honestly whether we can.

Who actually makes it?

We do, on our own machines. Read Inside the workshop.