Returns & remakes

If we spell her name wrong, we remake it free

Within 30 days, no argument and no return needed. That is our mistake and we treat it as ours. Email support@halvorna.com with a photo and your order number.

If the piece is faulty or not as described

Full refund or replacement, your choice, within 30 days of delivery. Same process — photo and order number.

Personalised pieces cannot be returned for a change of mind

We want to be straight with you about this, because it is the thing people are most likely to be caught out by.

Once a name is stitched into a garment, we cannot sell it to anyone else. So personalised items are not returnable simply because you changed your mind. This is why we show you a preview of the lettering and the check before you pay — please check the spelling carefully on that screen.

This does not affect your rights where an item is faulty, damaged or not as described.

Non-personalised items

If you ordered something with no name or custom text on it, you can return it unworn and unwashed within 30 days for a refund.

How to start

Email support@halvorna.com with your order number and, where relevant, a photo. We answer every email.